Studio Crashing

[Debbie Green Sutherland]

After the Studio Online server upgrade to 2019, Studio files must be opened from File Explorer until Studio understands the correct path. I have no idea why the upgrade caused an issue. When I called Kelli, she had been working on floorplans in Studio and encountered the "Studio has stopped working...

[Kelli Chitty]

Hi Debbie
I'm getting the error message "Studio has stopped working" Can you let me know how to correct this?
Thanks
Kelli Chitty

[Merlyn]

Wow! That's what I call superior product support! How many companies will help you out years after buying their product?!! Thanks for always being there, Debbie and Anna..

[Kelli Chitty]

Hi Debbie Thanks for doing the Zoom meeting - looks like it is working well now. Thanks!
Kelli

[Kelli Chitty]

Debbie
thanks for sending the video. Still having the same issue after following your steps...

[Debbie Green Sutherland]

Hi Kelly,

our studio online server was just updated from 2012 to 2019. I created a short video with a solution. I will send it to the email we have on file....

[Kelli Chitty]

Can someone share the video? I'm working on detailed rendering/floor plans and need to finish today. Thanks

[Linda Rau]

I'm working on a very detailed drawing on Studio Online, and I keep getting an error message that says "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I am saving frequently, but I keep losing a lot of work...

[Linda Yackle]

Thanks so much, Debbie! So far, I think I got it taken care of. I appreciate the help!!

[Debbie Green Sutherland]

Linda, I checked your account with us and it doesn’t appear that you have studio online.

Since you have the desktop version, I’m not sure what your problem is. You might need to just download Studio from you’re CustomerHub account and reinstall it.

[Debbie Green Sutherland]

Hi Linda,

I will send you the video to the address we have on file. Have a great day!

[Linda Yackle]

Help! I am having the same troubles. Studio keeps crashing and closing!!...

[Debbie Green Sutherland]

Sure Sarah I can send that video to the email we have on file.

[Sarah Pena]

I am having the same issue. Can the resolution be sent to me as well?

[Debbie Green Sutherland]

Hi Linda,

A week ago we had to upgrade our server from 2012 to 2019. I created a video with a solution. I will send the video to the email we have on file.

I will check on the group fill issue you mentioned.